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These Campaign Terms & Conditions ("Terms") govern the engagement between Broad Lantern Media ("Broad Lantern," "we," "us," or "our") and any client ("Client," "you," or "your") who purchases or engages our local SEO, search engine optimization, web design, advertising management, social media marketing, email marketing, or reputation management services (collectively, the "Services"). By engaging Broad Lantern Media for Services, you agree to these Terms.
If a separately signed proposal, invoice, or written agreement conflicts with these Terms, the signed agreement controls for the Services it covers.
Our Services are billed on a month-to-month basis. There is no long-term contract required, and you may cancel at any time by providing notice as described below. Fees for the plan you select are described on our pricing page or in the proposal provided to you, and payment is due according to the schedule agreed upon at the start of your engagement.
Work begins once your first payment has been received. Fees paid for a given period are non-refundable once work for that period has begun, except as otherwise agreed in writing. We reserve the right to pause work if a payment is declined or not received on schedule.
Some services (such as paid advertising) require a separate ad spend budget paid directly to the advertising platform (Google, Meta, or others). This budget is separate from our management fee and is not retained by Broad Lantern Media.
To provide our Services effectively, we may need you to:
Delays or gaps in access, materials, or feedback from you may affect our ability to deliver Services on the expected timeline, and we are not responsible for delays caused by incomplete or delayed information from the Client.
We agree to perform the Services described in your plan or proposal in a professional manner, to keep you informed of significant developments in your campaign, and to provide the reporting described for your specific plan.
You acknowledge that search engine rankings, advertising performance, review generation, social media growth, and overall business results depend on factors outside our control, including search engine and advertising platform algorithms, market competition, industry conditions, and the actions of third parties. Broad Lantern Media does not guarantee specific rankings, traffic, leads, sales, review counts, or revenue outcomes. Estimates and projections provided during the sales process or shown on our website are for planning purposes only and are not a promise of specific results.
Our Services may depend on third-party platforms such as Google, Meta, or others. We do not control these platforms and are not responsible for outages, policy changes, account restrictions, or changes to features, pricing, or functionality made by these third parties. If a third-party platform changes its requirements in a way that affects your Service, we will make reasonable efforts to adjust our approach accordingly.
Both parties agree to keep confidential any non-public business information shared during the engagement and to use it only for the purpose of performing or receiving the Services. Neither party will publish the content of proposals, reports, or communications from the other without prior written permission, except that Broad Lantern Media may reference completed work in its own portfolio or marketing materials unless you request otherwise in writing.
Upon full payment for the applicable Service, deliverables created specifically for you (such as website design files or written content) become your property, except for any third-party or licensed materials (such as stock photography, plugins, or software) which remain subject to their own license terms. Broad Lantern Media retains the right to reuse general techniques, strategies, and know-how developed during your engagement for other clients.
Either party may terminate an ongoing engagement with 30 days' written notice by email. Termination does not relieve either party of payment obligations for work already performed, nor does it affect confidentiality obligations, which survive termination.
To the fullest extent permitted by law, Broad Lantern Media's total liability arising from any Service will not exceed the amount you paid for that specific Service in the three months preceding the event giving rise to the claim. Broad Lantern Media is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities, arising from the Services.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our Services after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute arising from these Terms or our Services will be resolved in a court of appropriate jurisdiction in Monroe County, Pennsylvania.
Questions about these Terms can be directed to:
Broad Lantern Media
84 Center Avenue, Mount Pocono, PA 18344
Email: info@broadlantern.com
Phone: (570) 218-9268
